Senior IT & Endpoint Security Lead (Remote)

AgileEngine; Santiago del Estero; A distancia; ARS 91.438.000 - 137.157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Remote work option

USD-based compensation

Descripción de la vacante

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycles, access, and endpoint security for a remote-first organization. You will onboard/offboard, deploy security tools like SentinelOne, and create self-service resources to reduce requests.

Strong Google Workspace, Jira Service Desk, and English communication are essential. Responsibilities include device asset management, user access management, and general IT support across time zones.

Formación

• 4+ years of IT support, systems administration, or IT operations roles.
• 3+ years with device management platforms (Rippling preferred; Jamf, Intune or similar).
• 3+ years of Google Workspace administration.
• 2+ years with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Experience with IT service management principles and Jira Service Desk.

Responsabilidades

• Manage device lifecycle and endpoints across a remote-first organization.
• Handle onboarding/offboarding, access requests, and account provisioning.
• Deploy and monitor security tools (SentinelOne) and security policies.
• Build self-service resources to reduce repetitive requests.
• Provide IT support across multiple time zones and maintain SLAs.
• Maintain IT knowledge base and internal documentation.
• Report IT metrics and drive process improvements.

Conocimientos

Google Workspace

Jira Service Desk

English communication

IT support

Endpoint security

Access management

Ticketing systems

Project management

Herramientas

Rippling

Jamf

Intune

Descripción del empleo

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycles, access, and endpoint security for a remote-first organization. You will onboard/offboard, deploy security tools like SentinelOne, and create self-service resources to reduce requests.

Strong Google Workspace, Jira Service Desk, and English communication are essential. Responsibilities include device asset management, user access management, and general IT support across time zones.