Senior Genesys Cloud Engineer — Remote & Global Impact

Miratech; Victoria; A distancia; ARS 135.820.000 - 196.185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Descripción de la vacante

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. You will work on advanced platform features and collaborate with customers to deliver reliable CX outcomes.

Based in Rosario, Argentina, you'll coordinate with the Spain team during Spain business hours (10:00–18:00 Spain time, about 5:00–13:00 Argentina time) and contribute to a remote-friendly culture, with opportunities for growth and global impact.

Formación

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Experience with Genesys Cloud Platform APIs, REST/JSON integrations, webhooks, and process automation.

Responsabilidades

• Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements.
• Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
• Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities.
• Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Conocimientos

Genesys Cloud CX

Genesys Cloud Architect

APIs & Integrations

Outbound Dialing

Dialog Engine Bot Flows

Quality & Analytics

Level 2/3 Support

Webhooks

Herramientas

Genesys Cloud Platform APIs

Data Actions

Bot Connector

Descripción del empleo

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. You will work on advanced platform features and collaborate with customers to deliver reliable CX outcomes.

Based in Rosario, Argentina, you'll coordinate with the Spain team during Spain business hours (10:00–18:00 Spain time, about 5:00–13:00 Argentina time) and contribute to a remote-friendly culture, with opportunities for growth and global impact.