LATAM Senior Director, Customer Success

Payoneer Inc.; Municipio de Esquel; Remote; ARS 151,586,000 - 303,173,000; Full time

Job summary

Payoneer Inc. is seeking a Senior Director of Customer Success for LATAM to own retention and growth strategies for the regional customer base, from SMBs to strategic accounts. This hands-on leadership role will adapt global CS models to LATAM, driving measurable programs and fast execution.

You will influence global teams, manage regional KPIs, and build a high-performing LATAM CS organization. Fluency in Spanish/Portuguese with English is required, fintech/payments experience is a plus.

Qualifications

• 10–15+ years in Customer Success or related roles with leadership experience.
• 5+ years leading regional CS teams with accountability for outcomes.
• Proven track record delivering retention and growth in fintech/payments preferred.
• Ability to influence global stakeholders without direct authority.
• Fluent in Spanish and/or Portuguese with business-level English.

Responsibilities

• Define and own LATAM retention and growth strategy across the region.
• Design and launch LATAM-specific CS programs and lifecycle motions.
• Elevate the global CS model to suit LATAM market dynamics.
• Lead onboarding, adoption, engagement, expansion, and renewals for diverse accounts.
• Collaborate with Sales, Product, Risk, Operations, and Support to drive outcomes.
• Build and scale the LATAM CS organization with talent and culture.
• Provide regional insights to influence global decisions.

Skills

Customer Success leadership

Regional LATAM focus

Strategic thinking

Stakeholder management

Data-driven decisions

Bilingual: Spanish/English

Tools

CRM platforms

Data analytics tools

Job description

Payoneer Inc. is seeking a Senior Director of Customer Success for LATAM to own retention and growth strategies for the regional customer base, from SMBs to strategic accounts. This hands-on leadership role will adapt global CS models to LATAM, driving measurable programs and fast execution.

You will influence global teams, manage regional KPIs, and build a high-performing LATAM CS organization. Fluency in Spanish/Portuguese with English is required, fintech/payments experience is a plus.