Senior CX Engineer - AI, AWS & CCaaS (Remote)

Caylent; Argentina; A distancia; ARS 181.094.000 - 271.641.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pay in USD

100% remote work

Generous holidays and flexible PTO

Competitive phantom equity

Paid for exams and certifications

Peer bonus awards

State of the art laptop and tools

Equipment & Office Stipend

Individual professional development

Descripción de la vacante

Caylent is seeking a Senior CXE Engineer to lead AI-driven contact center transformations in a fully remote, global setting. You will code in AWS console, build AI agents, and craft scalable workflows for tens of thousands of agents and millions of interactions.

You will work across Amazon Connect, Bedrock/Claude, and serverless tooling, collaborating with customer teams to ensure reliable, observable, and cost-effective deployments.

Formación

• 7+ years of hands-on software engineering experience with enterprise-scale systems.
• Strong Amazon Connect skills: contact flows, routing, Cases/Tasks, and analytics.
• Hands-on experience with conversational and generative AI and LLM-based development.

Responsabilidades

• Build AI-native self-service using Amazon Connect AI agents and Bedrock/Claude models.
• Engineer prompts, tool-calling integrations, and guardrails for production environments.
• Develop full-stack serverless applications and integration with CRM platforms.
• Collaborate with customer engineering teams and mentor junior CX engineers.
• Contribute to architecture decisions and ensure production-quality delivery.

Conocimientos

Software engineering

Amazon Connect

Generative AI

Prompt engineering

TypeScript/Node.js

Python

React

AWS serverless

Herramientas

AWS CDK

Terraform

Descripción del empleo

Caylent is seeking a Senior CXE Engineer to lead AI-driven contact center transformations in a fully remote, global setting. You will code in AWS console, build AI agents, and craft scalable workflows for tens of thousands of agents and millions of interactions.

You will work across Amazon Connect, Bedrock/Claude, and serverless tooling, collaborating with customer teams to ensure reliable, observable, and cost-effective deployments.