Senior Client Success Strategist

VISA; Buenos Aires; On-site; ARS 1,000,000 - 1,800,000; Full time

Job summary

Visa is seeking a Sr. Consultant, Client Success to own the post-sale client services relationship for selected clients and drive operational solutions that expand adoption and value from Visa products.

You will partner with Sales and Product teams to implement client success plans, optimize performance, and deploy automated tools that enhance the client experience across regions and time zones.

Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience in communicating complex technical terms and/or processes in business language tailored to client.
• Experience in achieving results as part of an effective team across countries and time zones.
• Experience in effectively prioritizing and multi-tasking under deadlines.
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
• Experience in payment industry trends, threats, competitors, and regulatory environments.
• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.
• Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
• Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
• Experience in communicating clearly and effectively with clients.
• Experience in thinking ahead and taking action.
• Experience in taking ownership over problems and finding creative solutions to complex problems.

Responsibilities

• Oversee the implementation of new Visa products by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
• Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
• Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
• Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
• Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
• Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience

Skills

Data analysis

Client communication

Cross-country collaboration

Prioritization & multitasking

Executive communication

Relationship building

Proactive leadership

Education

Bachelor Degree

Advanced Degree (Masters/MBA/JD/MD)

PhD

Job description

Visa is seeking a Sr. Consultant, Client Success to own the post-sale client services relationship for selected clients and drive operational solutions that expand adoption and value from Visa products.

You will partner with Sales and Product teams to implement client success plans, optimize performance, and deploy automated tools that enhance the client experience across regions and time zones.