Remote US Tax & Accounting Support Specialist (Level 2)

Knowmad Mood; La Pampa; Remote; ARS 53,224,000 - 85,158,000; Full time

Job summary

Knowmad Mood in Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.

This role requires genuine technical accounting judgment, not just scripted responses. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to investigate and resolve complex issues independently.

Qualifications

• Experience with US accounting and taxation in a customer-support role.
• Ability to explain complex topics to non-technical customers.
• Strong written and verbal English communication.
• Proven problem-solving and investigative skills.
• Comfortable in a fast-paced, tech-driven environment.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax notices, filing status, and tax return questions.
• Support payroll questions and processing issues; document resolutions.

Skills

US accounting

Tax knowledge

English communication

Analytical skills

Independent problem-solving

Education

CPA certification

EA certification

Big Four background

International CPA credentials

Tools

QuickBooks

Excel

Zendesk

Slack

Payroll software

Job description

Knowmad Mood in Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.

This role requires genuine technical accounting judgment, not just scripted responses. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to investigate and resolve complex issues independently.