Remote Level 2 Tax & Accounting Specialist

Persona; Ciudad de Mendoza; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Persona is seeking an experienced accounting professional to provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. This role demands genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

Work will be remote from Argentina with coverage that overlaps US business hours, using Zendesk and other platforms. You will collaborate with internal specialists to escalate and resolve complex cases while

Qualifications

• Professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, and payroll questions.
• Communicate technical findings via Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.

Skills

Accounting

US Taxation

Bookkeeping

Tax Notices

Payroll

English Proficiency

Analytical Skills

Problem Solving

Education

CPA

EA

Big Four background

QuickBooks certification

International CPA credentials

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

Persona is seeking an experienced accounting professional to provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. This role demands genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

Work will be remote from Argentina with coverage that overlaps US business hours, using Zendesk and other platforms. You will collaborate with internal specialists to escalate and resolve complex cases while