Remote US Tax & Accounting Support Specialist

Goodwork

Tandil

Remote

ARS 92,724,000 - 139,086,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Goodwork is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues in a fast-paced, technology-driven environment.

The successful candidate will handle escalated tickets, review reconciliations, and guide customers through tax notices and payroll questions.

Qualifications

Proven accounting experience with US accounting and taxation.
Experience handling complex tax and accounting inquiries.
Strong written and verbal English communication.
Ability to explain complex topics to non-technical customers.

Responsibilities

Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated accounting/tax tickets.
Review and troubleshoot bookkeeping discrepancies and reconciliations.
Assist customers with tax notices, filing status, and tax return questions.
Support payroll questions, setup, processing issues, and troubleshooting.
Communicate findings clearly via Zendesk, email, and scheduled calls.
Document resolutions and maintain accurate customer records.
Identify recurring issues and improve workflows and knowledge resources.
Learn and adapt to proprietary platforms and AI-assisted workflows.