Remote US Tax & Accounting Specialist - Level 2 Support

Edge; La Pampa; Remote; ARS 92,724,000 - 151,450,000; Full time

Job summary

Edge is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate combines strong accounting and tax expertise with excellent communication skills and the ability to independently investigate and resolve issues.

The role demands genuine technical accounting judgment, not just scripted responses, and requires overlapping shifts to cover US business hours.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return reviews, reconciliations, payroll, and financial reporting.
• Prior experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex topics to nontechnical customers in a fast-paced environment.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow/knowledge resource improvements.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US tax knowledge

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Explain complex topics to nontechnical

Adaptability

Education

CPA

EA certification

Big Four experience

QuickBooks certification

International CPA credentials

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Job description

Edge is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate combines strong accounting and tax expertise with excellent communication skills and the ability to independently investigate and resolve issues.

The role demands genuine technical accounting judgment, not just scripted responses, and requires overlapping shifts to cover US business hours.