Remote US Tax & Accounting Support Pro

Jove; Buenos Aires; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Jove is seeking an experienced US Tax & Accounting Support Specialist to deliver specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. The role requires genuine technical accounting judgment and the ability to investigate and resolve issues.

The ideal candidate will have strong accounting and tax expertise, excellent communication skills, and be able to work independently, coordinating with internal teams and adapting to new systems

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, financial reporting.
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US tax

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Tax software

Job description

Jove is seeking an experienced US Tax & Accounting Support Specialist to deliver specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. The role requires genuine technical accounting judgment and the ability to investigate and resolve issues.

The ideal candidate will have strong accounting and tax expertise, excellent communication skills, and be able to work independently, coordinating with internal teams and adapting to new systems