Remote US Tax & Accounting Specialist (Level 2)

South Offices; Buenos Aires; A distancia; ARS 92.241.000 - 138.361.000; Jornada completa

Descripción de la vacante

South Offices is seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses, with a candidate who has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Formación

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Excellent written and verbal English communication.

Responsabilidades

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, filings, and payroll questions.
• Communicate technical findings clearly via Zendesk, email, and phone.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conocimientos

Accounting experience

US accounting/tax

English communication

Analytical skills

Troubleshooting

Documentation

Problem solving

Explain complex topics

AI workflows

Herramientas

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll software

Descripción del empleo

South Offices is seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses, with a candidate who has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.