Remote US Tax & Accounting Support Specialist

Howard; La Pampa; Remote; ARS 92,909,000 - 139,364,000; Full time

Job summary

Howard is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires strong accounting judgment, detailed problem solving, and the ability to work independently with clients, including reviewing tax notices and solving escalated issues.

You will investigate root causes, document resolutions, and maintain accurate customer records while communicating clearly via Zendesk, email and scheduled calls.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong analytical, troubleshooting, documentation, and independent problem‑solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.

Skills

US accounting

Tax expertise

English communication

Analytical skills

Tools

QuickBooks

Microsoft Excel

Zendesk

Payroll software

Job description

Howard is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires strong accounting judgment, detailed problem solving, and the ability to work independently with clients, including reviewing tax notices and solving escalated issues.

You will investigate root causes, document resolutions, and maintain accurate customer records while communicating clearly via Zendesk, email and scheduled calls.