Remote US Tax & Accounting Specialist – Level 2 Expert

Howard; Neuquén; Remote; ARS 69,543,000 - 115,905,000; Full time

Job summary

Howard is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment and the ability to investigate and resolve issues independently.

You will cover 8:00 AM–8:00 PM ET with staggered US hours, handle escalated tickets, review reconciliations, assist with tax notices and payroll questions, and communicate findings clearly through Zendesk and email.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Proficient bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.
• Strong analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to non-technical customers.
• Comfortable in a fast-paced, technology-driven environment and able to learn proprietary systems.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, filing status, and tax return questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

English communication

Analytical skills

Troubleshooting

Independent problem-solving

Education

Bachelor's degree in Accounting

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Payroll software

Job description

Howard is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment and the ability to investigate and resolve issues independently.

You will cover 8:00 AM–8:00 PM ET with staggered US hours, handle escalated tickets, review reconciliations, assist with tax notices and payroll questions, and communicate findings clearly through Zendesk and email.