Remote US Tax & Accounting Specialist (CPA/EA)

Opsarmy; Santa Fe Capital; Remoto; ARS 92.241.000 - 138.361.000; Tempo integral

Resumo da vaga

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues with strong communication skills.

Schedule includes coverage from 8:00 AM to 8:00 PM ET, with shifts overlapping US business hours.

Qualificações

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conhecimentos

US accounting

Tax expertise

Bookkeeping

Payroll

English

Analytical skills

Troubleshooting

Documentation

Formação

Bachelor's degree in accounting

Ferramentas

QuickBooks

Excel / Sheets

Zendesk

Slack

Descrição da vaga

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues with strong communication skills.

Schedule includes coverage from 8:00 AM to 8:00 PM ET, with shifts overlapping US business hours.