Remote Technical Support Consultant — VPN/MFA Expert

Supportyourapp-1; San Miguel de Tucumán; A distancia; ARS 61.940.000 - 99.103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Remote work

USD compensation

Global, multicultural environment

Referral rewards

Descripción de la vacante

SupportYourApp is hiring a Technical Support Consultant to join a global team delivering secure customer and technical support. You will assist with setting up and troubleshooting private access solutions, MFA for VPNs, and general network performance improvements across Windows, Linux, macOS, Android, and iOS.

This role offers a fully remote setup with competitive USD compensation. You will work with clients and internal teams to resolve issues, analyze logs, and ensure a smooth user experience

Formación

• Solid understanding of networking concepts (IPsec, DNS, ports, firewalls).
• Experience with VPNs, routing, split tunneling and WireGuard connectors.
• Ability to read and analyze log files to troubleshoot issues.
• Comfort with Windows, Linux, macOS, Android and iOS.
• Strong analytical and research skills; proactive attitude.

Responsabilidades

• Assist clients with setting up and troubleshooting secure private access solutions.
• Help clients configure and troubleshoot MFA for VPN and private access solutions.
• Analyze network traffic to identify bottlenecks and suggest performance improvements without sacrificing security.
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable connections.
• Analyze log files to investigate issues and identify root causes.
• Provide guidance and troubleshooting across different operating systems.
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Conocimientos

Networking basics

VPN

Log analysis

Cross-platform support

Herramientas

AWS

Microsoft Azure

Google Workspace

Entra ID

Descripción del empleo

SupportYourApp is hiring a Technical Support Consultant to join a global team delivering secure customer and technical support. You will assist with setting up and troubleshooting private access solutions, MFA for VPNs, and general network performance improvements across Windows, Linux, macOS, Android, and iOS.

This role offers a fully remote setup with competitive USD compensation. You will work with clients and internal teams to resolve issues, analyze logs, and ensure a smooth user experience