Remote Technical Product Support Engineer - AI-Driven

Telnyx LLC; Argentina; Remote; ARS 136,428,000 - 181,904,000; Full time

Job summary

Telnyx is seeking a curious, technically-minded problem solver to join our AMER-time team and help resolve complex issues across voice, messaging, APIs, IoT, and AI products. You will troubleshoot, investigate, and collaborate with engineering to automate workflows, build bots, and reduce repetitive tasks while developing product expertise in a fast-growing, AI-first support environment.

You will contribute to bot-building, workflow automation, and continuous learning, with emphasis on system

Qualifications

• Background in Computer Science, IT, networking, or equivalent hands-on experience.
• Networking fundamentals: DNS, routing, IP addressing, HTTP/HTTPS.
• API experience: REST APIs, webhooks, Postman or cURL.
• Linux terminal proficiency: navigate filesystems, read logs, run commands.
• Problem-solving mindset, persistent and analytical.
• Excellent English communication for written and verbal work.

Responsibilities

• Troubleshoot: complex customer issues across networking, APIs, and communications products.
• Investigate: using Postman, cURL, Wireshark, Linux terminal and internal tooling.
• Collaborate: with customers, vendors, and engineering teams to resolve cases.
• Automate: contribute to bot-building and workflow automation.
• Document: solutions and improve self-service resources.
• Learn: VoIP protocols, internal systems, and new technologies as the role evolves.

Skills

Computer Science / IT background

Networking fundamentals

API experience (REST, Postman, cURL)

Linux terminal proficiency

Problem-solving mindset

English communication

Tools

Postman

cURL

Wireshark

sngrep

GitHub

Zendesk

Slack

Google Workspace

n8n

Zapier

OpenClaw

Python

Bash

Metabase

Graylog

Jira

Job description

Telnyx is seeking a curious, technically-minded problem solver to join our AMER-time team and help resolve complex issues across voice, messaging, APIs, IoT, and AI products. You will troubleshoot, investigate, and collaborate with engineering to automate workflows, build bots, and reduce repetitive tasks while developing product expertise in a fast-growing, AI-first support environment.

You will contribute to bot-building, workflow automation, and continuous learning, with emphasis on system