Remote Tech Support Specialist – ERP & Payments Expert

Opsarmy; Buenos Aires; A distancia; ARS 71.457.000 - 111.652.000; Jornada completa

Descripción de la vacante

Opsarmy is seeking a Customer Service Representative (Tech) to handle technical support queries remotely during US business hours. You’ll be the first line of defense for troubleshooting, resolution, and customer education while collaborating with Success, Engineering, Product, and Contract Operations.

The role requires strong empathy and a solid technical background, including ERP systems experience, and a proactive mindset to identify trends and improve support processes.

Formación

• 1–5 years of experience in a support, technical support, or customer success role.
• Exceptional problem-solving skills—you’re resourceful, detail-oriented, and able to think on your feet.
• Strong technical aptitude, with experience troubleshooting APIs, ERP systems, or payment-related issues.
• Accounting knowledge is a plus.

Responsabilidades

• Resolve complex support issues via email, Slack, and chat, providing fast, clear, and accurate responses.
• Own ticket triage and prioritization, identifying root causes and escalating issues appropriately.
• Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and customer data workflows.
• Identify patterns and recurring issues, providing actionable insights to Product and Engineering.
• Educate and empower customers by proactively guiding them on best practices.
• Collaborate with Customer Success, Engineering, Product, and Contract Operations to ensure high-priority issues are addressed efficiently.
• Contribute to internal documentation, improve processes, and reduce repeated inquiries.
• Take ownership beyond issue resolution by identifying trends, driving improvements, and proactively preventing recurring issues.

Conocimientos

Customer support

Problem solving

Communication

High-volume ticket handling

Fast-paced environment

ERP systems

Herramientas

HubSpot

Zendesk

Pylon

Descripción del empleo

Opsarmy is seeking a Customer Service Representative (Tech) to handle technical support queries remotely during US business hours. You’ll be the first line of defense for troubleshooting, resolution, and customer education while collaborating with Success, Engineering, Product, and Contract Operations.

The role requires strong empathy and a solid technical background, including ERP systems experience, and a proactive mindset to identify trends and improve support processes.