Remote Technical Support Specialist - Customer Success

Hirebridge; Argentina; Híbrido; ARS 800.000 - 1.200.000; A tiempo parcial

Descripción de la vacante

Sovos is seeking a Technical Support Specialist for a temporary contract. You will respond to tickets, calls, and emails; troubleshoot software issues; document interactions; escalate complex problems when needed; and provide onboarding support to new customers.

You will train customers, follow up on resolutions, and work with product teams to identify recurring issues. Remote-friendly with some travel to Sovos locations.

Formación

• Strong technical aptitude and ability to learn new software quickly.
• Clear, concise verbal and written communication for diverse users.
• Patient and empathetic approach, even in high-stress situations.
• Analytical mindset with strong diagnostic capabilities.
• Capable of working independently and collaborating with teammates.
• Efficiently manage multiple support cases with varying priorities.
• Proficient in English for customer interactions.

Responsabilidades

• Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
• Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
• Document all customer interactions, issues, and resolutions in the support ticketing system
• Escalate complex technical problems to appropriate Sovos support teams when necessary
• Provide product training and onboarding assistance to new customers
• Conduct regular follow-ups with customers to ensure satisfaction with resolutions
• Identify recurring issues and collaborate with product teams on improvement opportunities

Conocimientos

Technical aptitude

Excellent communication

Empathetic customer service

Problem solving

Independent with teamwork

Time management

English communication

Descripción del empleo

Sovos is seeking a Technical Support Specialist for a temporary contract. You will respond to tickets, calls, and emails; troubleshoot software issues; document interactions; escalate complex problems when needed; and provide onboarding support to new customers.

You will train customers, follow up on resolutions, and work with product teams to identify recurring issues. Remote-friendly with some travel to Sovos locations.