Remote Technical Support Specialist, Data Platform

Measured Inc.; Argentina; Presencial; ARS 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote

Flexible PTO

Measured for Good

Diverse culture

Award-winning tech

Descripción de la vacante

Measured Inc. is seeking a Technical Customer Support Specialist to join our growing team. You will be the first point of contact for customers, triaging issues, and guiding users through the platform to resolve technical questions.

In this remote role, you will collaborate with engineers and customer success to improve self-service resources, maintain documentation, and ensure customers achieve successful outcomes with Measured's data platform.

Formación

• 1-3 years in customer support in B2B SaaS or technology companies.
• Basic technical aptitude to learn data platforms, software applications, and AI tools.
• Excellent spoken and written English with a customer-friendly tone.
• Strong problem-solving skills and ability to troubleshoot issues systematically.
• BA/BS preferred; background in business, communications, or related field.

Responsabilidades

• Respond to customer inquiries via ticketing system, email, Slack, and chat within SLA timeframes.
• Triage incoming requests by severity and impact, routing appropriately.
• Resolve common technical issues including login problems and report generation.
• Provide clear, friendly responses about platform features and capabilities.
• Escalate complex issues with context and impact to Technical Support Engineers.
• Document interactions and contribute to knowledge base and self‑service resources.
• Collaborate with Product and Customer Success teams on escalations and improvements.

Conocimientos

Customer support

Technical aptitude

English fluency

Problem solving

Multitasking

Ticketing systems

Educación

BA/BS preferred; business/communications or related field

Herramientas

Zendesk

Intercom

Freshdesk

Jira Service Desk

Descripción del empleo

Measured Inc. is seeking a Technical Customer Support Specialist to join our growing team. You will be the first point of contact for customers, triaging issues, and guiding users through the platform to resolve technical questions.

In this remote role, you will collaborate with engineers and customer success to improve self-service resources, maintain documentation, and ensure customers achieve successful outcomes with Measured's data platform.