Senior .NET Product Support Engineer (Remote)

Customertimes Corp.; Argentina; Presencial; ARS 1.800.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work (100% remote)

Paid time off

Sick leave & national holidays

Travel expenses covered

Descripción de la vacante

Customertimes Corp. is seeking a Senior Product Support Engineer to join a fast-paced, collaborative team supporting a legacy enterprise security product. You will troubleshoot complex customer environments, implement bug fixes, and support on-premises installations and upgrades.

This role emphasizes engagement with engineering, support, and SRE teams to ensure product stability, security, and operational responsiveness across the LTS track.

Formación

• 5+ years of professional software engineering or product support experience.
• Strong .NET/C# development and backend/API experience.
• Experience with SQL Server databases.
• Experience supporting enterprise-grade software securely.
• Knowledge of authentication/SSO and Windows Server/IIS.
• Understanding of deployment processes and release management.
• Familiarity with networking concepts (proxies, TLS/SSL, DNS).

Responsabilidades

• Provide engineering support for the legacy product's Long-Term Support (LTS) track.
• Investigate, troubleshoot, and resolve complex product issues reported by customers.
• Perform bug fixes and maintenance releases.
• Support security updates, compatibility improvements, and stability initiatives.
• Troubleshoot installation, upgrade, and deployment blockers in customer environments.
• Maintain backend services built with .NET/C# and SQL Server.
• Work with authentication, networking, and enterprise infrastructure integrations.
• Collaborate with Support, Engineering, and SRE teams through escalation processes.
• Maintain technical documentation and adhere to security and quality standards.

Conocimientos

.NET/C#

APIs

SQL Server

Windows Server

IIS

SSO

Security basics

Troubleshooting

Herramientas

SQL Server

Windows Server

IIS

Descripción del empleo

Customertimes Corp. is seeking a Senior Product Support Engineer to join a fast-paced, collaborative team supporting a legacy enterprise security product. You will troubleshoot complex customer environments, implement bug fixes, and support on-premises installations and upgrades.

This role emphasizes engagement with engineering, support, and SRE teams to ensure product stability, security, and operational responsiveness across the LTS track.