Remote T3 Support Engineer - Cloud & SQL Troubleshooting

Supportyourapp-1; Mar del Plata; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Remote work from EU

Compensation in USD

No time-tracking policy

Job summary

SupportYourApp in a multinational, multilingual environment is hiring a T3 Support Engineer to troubleshoot complex backend, database, and API issues from a home-office setup. You will analyze logs, reproduce bugs, and drive fixes with clear documentation, collaborating with Engineering to meet KPIs.

Strong English (C1), SQL proficiency, and experience in Technical Support or SRE are required, plus familiarity with AWS, Sentry, Grafana, GraphQL, and REST APIs.

Qualifications

• Excellent English proficiency (C1) in speech and writing.
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting skills.
• Proven customer-facing experience in a technical support role.
• Strong SQL skills and experience with production-scale relational databases.
• Ability to explain technical concepts clearly to customers.

Responsibilities

• Investigate and troubleshoot escalated issues from T1 across backend, databases, and integrations.
• Reproduce bugs in web admin consoles, mobile apps, and backend APIs.
• Analyze logs and metrics to identify root causes.
• Query production databases (read-only) to validate data issues.
• Implement small, low-risk fixes and configuration changes.
• Escalate complex issues to Engineering with clear documentation.
• Track incidents and outages through resolution using monitoring tools.
• Maintain and expand runbooks and knowledge bases.

Skills

Excellent English

Troubleshooting

Customer-facing

Analytical thinking

Documentation

Tools

AWS

Sentry

Grafana

React Native

GraphQL

REST API

Job description

SupportYourApp in a multinational, multilingual environment is hiring a T3 Support Engineer to troubleshoot complex backend, database, and API issues from a home-office setup. You will analyze logs, reproduce bugs, and drive fixes with clear documentation, collaborating with Engineering to meet KPIs.

Strong English (C1), SQL proficiency, and experience in Technical Support or SRE are required, plus familiarity with AWS, Sentry, Grafana, GraphQL, and REST APIs.