Remote T3 Support Engineer — SaaS & Cloud

Atomic Invest; Rosario; Remote; ARS 63,611,000 - 118,135,000; Full time

Benefits offered by this job

Rewards for referrals

Remote from EU

USD compensation

No time-tracking

Work-life balance

Job summary

SupportYourApp is hiring a T3 Support Engineer to troubleshoot escalated issues across backend, databases, and integrations. You will reproduce bugs in web, mobile, and APIs, analyze logs, and implement small fixes with Engineering escalation as needed.

Join a multicultural, multilingual team offering home-office flexibility, strong growth, and USD compensation. Excellent English, SQL, AWS, Sentry, Grafana, and customer-focused communication are essential.

Qualifications

• Fluent English, strong communication and documentation skills.
• Experience in Technical Support, SRE, or Engineering with troubleshooting expertise.
• Customer-facing experience in a technical support role.
• Strong SQL skills and experience with production-scale relational databases.
• Familiarity with AWS or another cloud provider and logs management.
• Experience with Sentry or similar error-tracking tools and Grafana monitoring.
• Able to explain technical concepts clearly to customers.
• Analytical thinking, research skills, and proactive escalation when needed.
• Ability to work remotely with reliable internet and hardware.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 with backend and DB scope.
• Reproduce bugs across web admin, mobile apps, and APIs.
• Analyze logs and metrics to identify root causes and validate fixes.
• Query production databases (read-only) for data issues.
• Implement small, low-risk fixes and configuration changes.
• Escalate complex issues to Engineering with clear docs.
• Track incidents and outages through resolution with monitoring tools.
• Contribute to runbooks and knowledge bases to reduce escalations.
• Maintain deep understanding of client solutions and KPIs.

Skills

English Proficiency

Technical Support

SRE/Engineering

SQL

AWS

Sentry

Grafana

Written Communication

Analytical Thinking

Escalation Management

Tools

ClickHouse

BigQuery

GraphQL

REST API

Job description

SupportYourApp is hiring a T3 Support Engineer to troubleshoot escalated issues across backend, databases, and integrations. You will reproduce bugs in web, mobile, and APIs, analyze logs, and implement small fixes with Engineering escalation as needed.

Join a multicultural, multilingual team offering home-office flexibility, strong growth, and USD compensation. Excellent English, SQL, AWS, Sentry, Grafana, and customer-focused communication are essential.