Remote T3 Support Engineer – Backend, SQL & Cloud Troubleshooter

SupportYourApp; Argentina; Remote; ARS 60,582,000 - 106,019,000; Full time

Benefits offered by this job

USD compensation

Remote work from EU

Refer-a-friend rewards

Work‑life balance

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader hiring a T3 Support Engineer. You will investigate complex backend and database issues, reproduce bugs across web and mobile interfaces, and implement safe fixes while collaborating with Engineering.

You’ll work in a multilingual, customer‑facing role with strong SQL, PHP/JS/TS skills, and cloud familiarity (AWS). The position offers fully remote cooperation from the EU and compensation in USD, with a culture of trust and

Qualifications

• Excellent English skills with C1 level for speaking and writing.
• Experience in technical support, SRE, or engineering with strong troubleshooting and code-reading skills.
• Proven customer-facing experience in a technical support or customer support role.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI.

Skills

English proficiency (C1)

Technical support experience

SQL

PHP/JavaScript/TypeScript

AWS

SRE/engineering mindset

Tools

Sentry

Grafana

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader hiring a T3 Support Engineer. You will investigate complex backend and database issues, reproduce bugs across web and mobile interfaces, and implement safe fixes while collaborating with Engineering.

You’ll work in a multilingual, customer‑facing role with strong SQL, PHP/JS/TS skills, and cloud familiarity (AWS). The position offers fully remote cooperation from the EU and compensation in USD, with a culture of trust and