Remote Service Desk Agent — Entry-Level IT Support Flexible

Visa Hunt; Argentina; Presencial; ARS 72.612.000 - 108.918.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from home

Equipment for remote office

Career development funds

Descripción de la vacante

Percona, a remote-only tech company, is seeking a Service Desk Agent to provide first-level IT support and incident management for staff. You will triage tickets, respond to end-user requests, and coordinate with IT Operations, Security, Compliance, and Privacy teams to ensure prompt resolution.

You will also onboard/offboard staff, train new hires, manage access provisioning, and maintain internal documentation for self-service and the Desk Team.

Formación

• Strong English communication skills (spoken and written).
• Experience with Service Desk software.
• Experience in basic administration of tools for user access.
• Capability to work remotely and self-directed.

Responsabilidades

• Handle Level 1 IT support and triage for incidents and requests.
• Provide first-level support via tickets and chat with clear prioritization.
• Escalate issues to next level when needed and coordinate with IT Ops/Security.
• Onboard/offboard Percona Staff and External Contractors.
• Train New Hires on Service Desk processes and procedures.
• Manage access provisioning and maintain self-service documentation.
• Ensure compliance trainings are completed and assist with vendor requests.

Conocimientos

English proficiency

Remote work

Customer service

Ticketing systems

Time management

Herramientas

G Workspace

Slack

JIRA/Confluence

ServiceNow

LDAP/FreeIPA

Descripción del empleo

Percona, a remote-only tech company, is seeking a Service Desk Agent to provide first-level IT support and incident management for staff. You will triage tickets, respond to end-user requests, and coordinate with IT Operations, Security, Compliance, and Privacy teams to ensure prompt resolution.

You will also onboard/offboard staff, train new hires, manage access provisioning, and maintain internal documentation for self-service and the Desk Team.