Remote Senior New Patient Concierge

Hire Hangar, Inc.; Argentina; Remote; ARS 75,794,000 - 106,112,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Senior New Patient Coordinator to handle inbound inquiries via SMS and schedule consultations with care teams. This remote role requires empathetic, prompt communication and accurate documentation in CRM/EHR, while maintaining patient confidentiality.

You will guide patients toward the next steps in care and support onboarding across teams. Ideal candidates have 3+ years in patient coordination, strong SMS and phone skills, and experience with scheduling tools and

Qualifications

• 3+ years in patient coordination or related consultative roles.
• Excellent SMS and phone communication.
• Experience with remote collaboration tools.
• Ability to handle confidential patient information.
• Familiarity with scheduling and CRM/EHR systems.

Responsibilities

• Monitor and respond promptly to inbound SMS inquiries with professionalism and warmth
• Conduct consultative conversations to understand patient goals, treatment history, and concerns
• Schedule consultations using Calendly or similar scheduling tools
• Accurately document patient information and interactions within CRM and EHR systems
• Execute timely, personalized follow-ups to support appointment conversion
• Maintain strict patient confidentiality and ensure accurate record-keeping
• Collaborate with internal team members to ensure smooth patient onboarding

Skills

SMS outreach

CRM proficiency

Remote work proficiency

Communication skills

Scheduling tools

Data entry

Tools

Go High Level

DrChrono

Calendly

Google Workspace

Excel

Job description

Hire Hangar, Inc. is seeking a Senior New Patient Coordinator to handle inbound inquiries via SMS and schedule consultations with care teams. This remote role requires empathetic, prompt communication and accurate documentation in CRM/EHR, while maintaining patient confidentiality.

You will guide patients toward the next steps in care and support onboarding across teams. Ideal candidates have 3+ years in patient coordination, strong SMS and phone skills, and experience with scheduling tools and