Remote Client Care & Sales Advocate

Intercontinental Hotels Group; Tandil; À distance; ARS 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

Work from home

Résumé du poste

Intercontinental Hotels Group is seeking a Remote Customer Service Representative to serve as the primary client liaison, delivering professional, proactive support and fostering lasting relationships from home. The role includes handling inquiries, outbound outreach, and collaboration with marketing to enhance engagement.

The position emphasizes multilingual communication, HIPAA awareness, and autonomous remote work, with comprehensive training and opportunities for advancement.

Qualifications

• Experience in outside sales, retail sales, or telemarketing with a focus on customer interaction.
• Multilingual abilities; bilingual a plus.
• Knowledge of HIPAA regulations when handling sensitive information.
• Ability to work independently in a remote setting with high productivity.

Responsabilités

• Act as the main liaison for clients, providing exceptional service across channels.
• Manage client inquiries on insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients aligned to company policies.
• Support sales administration tasks: processing documents, updating records, tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing teams to boost client engagement and retention.

Connaissances

Negotiation

Multilingual

Customer service

Remote work

Description du poste

Intercontinental Hotels Group is seeking a Remote Customer Service Representative to serve as the primary client liaison, delivering professional, proactive support and fostering lasting relationships from home. The role includes handling inquiries, outbound outreach, and collaboration with marketing to enhance engagement.

The position emphasizes multilingual communication, HIPAA awareness, and autonomous remote work, with comprehensive training and opportunities for advancement.