Remote Senior Maintenance Escalations Lead

Doorstead; Argentina; Remote; ARS 90,836,000 - 151,394,000; Full time

Benefits offered by this job

Remote work option

Wellness leave

New parent leave

Job summary

Doorstead is a full-service, digitally-driven tenant placements company that puts both the owner and tenant customers at the center of what we do. The Maintenance Specialist is a senior member of Doorstead's Maintenance Operations Team, handling high-stakes escalations and guiding Coordinators while protecting owner value.

You will manage vendors, ensure timely and safe repairs, and translate lessons into SOPs and best practices that raise the standard for the entire team.

Qualifications

• 2+ years in property management or maintenance coordination.
• Experience handling sensitive or high-pressure escalations.
• Strong cost awareness and ability to evaluate quotes.
• Vendor management with negotiation and accountability.

Responsibilities

• Own and resolve sensitive escalations and habitability issues.
• Communicate with tenants, owners, and teams with clear updates.
• Draft and improve SOPs, templates, and playbooks.
• Coach Maintenance Coordinators and review work orders.
• Build vendor relationships and manage performance.
• Track CSAT, SLA adherence, and costs for leadership.

Skills

Escalation management

Vendor management

Coaching & mentoring

Process documentation

Tools

Notion

Miro

Google Workspace

Job description

Doorstead is a full-service, digitally-driven tenant placements company that puts both the owner and tenant customers at the center of what we do. The Maintenance Specialist is a senior member of Doorstead's Maintenance Operations Team, handling high-stakes escalations and guiding Coordinators while protecting owner value.

You will manage vendors, ensure timely and safe repairs, and translate lessons into SOPs and best practices that raise the standard for the entire team.