Remote Senior STVR Operations Manager

HostConnect; Argentina; Remote; ARS 23,684,000 - 28,759,000; Full time

Job summary

HostConnect, a Pittsburgh-based short-term rental operator, is expanding its remote team. We seek an experienced, self-directed professional who owns complex workflows, guides others, and delivers measurable results in guest operations.

As a Customer Communication Specialist leading our operations, you will oversee bookings, cleaning, maintenance, and restocking, supervise the junior Specialist, and resolve urgent issues on NY time. Fully remote with US-time alignment.

Qualifications

• Professional English, written and spoken; regular calls with US-based guests/vendors.
• 2+ years of remote work experience, preferably with US-based companies.
• 2+ years of hands-on experience in short-term rental operations, preferably remote.
• Exceptional attention to detail: double-check work and catch errors.
• Advanced proficiency in Google Workspace and Microsoft Office; experience with AI tools preferred.
• Reliable high-speed internet and a distraction-free work environment.

Responsibilities

• Own daily operations across all 30 units: bookings, cleanings, maintenance and restocking.
• Supervise and support the Customer Communication Specialist; review guest communication for quality and accuracy.
• Resolve escalated and urgent issues independently: lockouts, guest complaints, cleaning failures, maintenance emergencies.
• Coordinate cleaning teams and maintenance vendors, and verify that work is completed to standard.
• Audit reservations, schedules and task boards daily to catch errors before they reach guests.
• Maintain and improve our operating systems, task management and messaging platforms.
• Uphold 5-star guest experience standards across the entire portfolio.

Skills

Professional English

Remote work experience

Attention to detail

Short-term rental operations

Tools

Google Workspace

Microsoft Office

AI tools

Job description

HostConnect, a Pittsburgh-based short-term rental operator, is expanding its remote team. We seek an experienced, self-directed professional who owns complex workflows, guides others, and delivers measurable results in guest operations.

As a Customer Communication Specialist leading our operations, you will oversee bookings, cleaning, maintenance, and restocking, supervise the junior Specialist, and resolve urgent issues on NY time. Fully remote with US-time alignment.