Remote Maintenance Coordinator — CSAT-Driven Operations

Doorstead; Argentina; À distance; ARS 1 674 000 - 2 344 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Wellness leave

New parent bonus

Résumé du poste

Doorstead is seeking a Maintenance Coordinator to join our Maintenance Operations Team. You will own the end-to-end lifecycle of maintenance requests—from intake to triage, scheduling, completion, and quality verification—covering work orders, routine maintenance, and property repairs.

A customer-first mindset and clear communication are essential. This remote-friendly role requires prior experience as a virtual assistant or remote worker, strong English communication, meticulous documentation,

Qualifications

• Prior experience as a virtual assistant or remote worker.
• Strong written and verbal English communication skills.
• Process-oriented with attention to detail and documentation.
• Decisive and proactive, able to move work forward.
• Empathetic and adaptable with the ability to multitask.
• Reliable internet connection and a flexible schedule.

Responsabilités

• Own assigned work orders from intake to close-out, following established workflows.
• Meet CSAT targets and SLA commitments across tenant and owner communications.
• Manage and reduce backlog of escalated maintenance issues through daily prioritization.
• Schedule and coordinate service appointments between tenants and vendors.
• Conduct consistent follow-ups to ensure repairs meet high standards.
• Maintain accurate, timely records in our systems for every request and communication.
• Collaborate across teams to resolve escalations.

Connaissances

Customer service

English communication

Remote work

Problem solving

Multitasking

Description du poste

Doorstead is seeking a Maintenance Coordinator to join our Maintenance Operations Team. You will own the end-to-end lifecycle of maintenance requests—from intake to triage, scheduling, completion, and quality verification—covering work orders, routine maintenance, and property repairs.

A customer-first mindset and clear communication are essential. This remote-friendly role requires prior experience as a virtual assistant or remote worker, strong English communication, meticulous documentation,