Remote SaaS Support Engineer - Spanish Speaking

Appen Limited; Buenos Aires; Remote; ARS 61,816,000 - 108,178,000; Full time

Job summary

Appen Limited in Buenos Aires is seeking a Technical Support Specialist (SaaS | SQL) to work remotely. You will diagnose issues across database, application, and infrastructure in live production environments and communicate effectively with clients in English.

You'll gain exposure to a full Microsoft stack (Azure, SQL Server, .NET, Angular) and collaborate with engineering to resolve complex cases, while building a solid foundation for growth into senior technical roles.

Qualifications

• 3+ years of technical support in a SaaS environment.
• Strong SQL querying and live data troubleshooting.
• Experience supporting production web apps.
• Ability to troubleshoot across database, application, and network layers.
• Comfortable working with remote servers / environments (RDP).
• Strong English communication with clients.
• Self-starter mindset.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure.
• Investigate system issues using SQL queries.
• Monitor production environments to prevent issues.
• Explain technical problems to clients and collaborate with engineering.

Skills

SQL skills

SaaS support

English skills

Remote work

Tools

Jira

RDP

Monitoring tools

SQL Profiler

Job description

Appen Limited in Buenos Aires is seeking a Technical Support Specialist (SaaS | SQL) to work remotely. You will diagnose issues across database, application, and infrastructure in live production environments and communicate effectively with clients in English.

You'll gain exposure to a full Microsoft stack (Azure, SQL Server, .NET, Angular) and collaborate with engineering to resolve complex cases, while building a solid foundation for growth into senior technical roles.