Remote Program Manager – Customer Growth & Retention

OpenFn; Argentina; Remote; ARS 136,430,000 - 197,065,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible schedule

Global team meetups

Job summary

OpenFn is seeking a remote Program Manager to own and grow relationships with existing subscription customers across the Americas. You will maintain the portfolio’s retention, satisfaction, and expansion while shaping the program management function from day one.

No hands-on engineering work required; strong technical fluency and credible conversations with technical teams are essential. You will build the necessary processes, cadences, and tools, and collaborate with solution architects and

Qualifications

• 3-7+ years in account management, customer success, or related SaaS role.

Responsibilities

• Serve as primary contact and trusted advisor for a portfolio of subscription customers.
• Build and maintain multi-threaded relationships across organizations.
• Develop account plans mapping customer objectives to OpenFn value.
• Plan and lead Quarterly Business Reviews (QBRs) and other check-ins.
• Understand OpenFn platform and articulate integrations and data workflows.
• Own renewals, renewals forecasting, and end-to-end renewal processes.
• Identify at-risk accounts and drive recovery plans.
• Move customers to subscription model with packaged product/services.
• Coordinate with delivery teams to ensure SLA commitments.
• Establish playbooks, cadences, and health-scoring for scale.

Skills

Account management

Customer success

SaaS

Renewals & forecasting

Technical fluency

Stakeholder management

QBRs & service reviews

CRM proficiency

English fluency

Spanish fluency

Tools

Salesforce

Odoo

Job description

OpenFn is seeking a remote Program Manager to own and grow relationships with existing subscription customers across the Americas. You will maintain the portfolio’s retention, satisfaction, and expansion while shaping the program management function from day one.

No hands-on engineering work required; strong technical fluency and credible conversations with technical teams are essential. You will build the necessary processes, cadences, and tools, and collaborate with solution architects and