Remote Pre-Litigation Case Manager Lead

Kenny Habetz Injury Law; Comisión de Fomento de Perú; On-site; ARS 129,260,000 - 167,277,000; Full time

Job summary

Kenny Habetz Injury Law is seeking a Pre-Litigation Manager to guide the early case phase between signup and filing. You will lead a team of case managers, keep treatment and records moving, and ensure high quality demand work while keeping files progressing.

This is a working leadership role: you will carry a small caseload of your own while supervising the team, setting standards, and being the go-to person attorneys rely on for the true status of a file.

Qualifications

• 4 or more years of personal injury pre-litigation case management experience.
• Prior experience supervising, training, or leading a team.
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation.
• Working knowledge of Louisiana prescription periods and insurance coverage issues.
• Excellent written communication, particularly demand writing.
• Comfort managing performance and holding people accountable.

Responsibilities

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing.
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them.
• Train new case managers and build out the training path for the role.
• Conduct one on one check ins and performance reviews on a defined cycle.
• Address performance problems early and directly, and recommend hiring and staffing changes.
• Run regular file audits to find stalled cases, aging records requests, and treatment gaps.
• Review demand packages for completeness, accuracy, and persuasive strength before they go out.
• Own the pre-litigation aging report and drive it down.
• Escalate files that should be referred to litigation instead of continuing to negotiate.
• Partner with the attorneys on case valuation and negotiation strategy.
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate.
• Step into difficult client conversations when a case manager needs backup
• Make sure clients hear from the firm on schedule, not just when something happens
• Document and improve pre-litigation workflows and task templates in the case management system
• Report on caseload volume, phase aging, demand turnaround, and settlement results
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped
• Recommend process and technology changes backed by what the numbers show

Skills

Leadership

Urgency

Negotiation instinct

Directness

Judgment

Client empathy

Data comfort

Job description

Kenny Habetz Injury Law is seeking a Pre-Litigation Manager to guide the early case phase between signup and filing. You will lead a team of case managers, keep treatment and records moving, and ensure high quality demand work while keeping files progressing.

This is a working leadership role: you will carry a small caseload of your own while supervising the team, setting standards, and being the go-to person attorneys rely on for the true status of a file.