Remote SAP Service & Incident Manager (S/4HANA)

Maxit Consulting - Max Corporate Group; Quilmes; A distancia; ARS 108.394.000 - 170.334.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Be Well programs

Hybrid-friendly culture

Descripción de la vacante

Kyndryl is hiring for an IT Incident Manager to support incident, major incident, and problem management in a remote-capable setup. You will apply ITIL practices, coordinate cross-team triage, and drive restoration while maintaining clear communications with stakeholders.

The role emphasizes monitoring, incident reporting, and continual improvement across hybrid and remote environments, with a focus on service excellence and timely updates to leadership.

Formación

• Typically 3-5 years of IT operations or IT service management experience.
• 1-2 years working directly in Incident or Major Incident Management.
• Hands-on ITIL knowledge and applying ITIL practices in production.
• Experience with ITSM platforms (e.g., ServiceNow).
• Clear written and verbal communication skills.

Responsabilidades

• Apply ITIL principles in daily service operations and ensure process compliance.
• Manage day-to-day incidents and major incidents with escalation and restoration focus.
• Coordinate triage and troubleshooting across resolver teams and vendors.
• Support Change Management with impact assessments and rollback info.
• Lead post-incident reviews and drive action follow-ups.
• Produce regular service reports and communicate updates to stakeholders.

Conocimientos

Incident mgmt

Major incident mgmt

ITIL practices

ServiceNow

Stakeholder comms

Herramientas

ServiceNow

Descripción del empleo

Kyndryl is hiring for an IT Incident Manager to support incident, major incident, and problem management in a remote-capable setup. You will apply ITIL practices, coordinate cross-team triage, and drive restoration while maintaining clear communications with stakeholders.

The role emphasizes monitoring, incident reporting, and continual improvement across hybrid and remote environments, with a focus on service excellence and timely updates to leadership.