Senior Incident & Service Management Lead

Kyndryl Inc.; Buenos Aires; Sur place; ARS 1 000 000 - 1 600 000; Plein temps

Résumé du poste

Kyndryl Inc. is seeking an ITIL & Service Management professional to run day-to-day incident operations, manage major incidents, and coordinate cross‑functional teams.

You will drive recovery, maintain timelines, and ensure clear communication with business stakeholders. Preferred candidates have ITIL Foundation, strong ServiceNow ITSM experience, and a track record of improving service reliability in enterprise environments.

Qualifications

• Typically 3–5 years of experience in IT operations, IT support, or IT service management.
• At least 1–2 years working directly in Incident or Major Incident Management.
• Hands-on experience managing incidents, including prioritisation, escalation, restoration, and stakeholder communication.
• Demonstrable Major Incident Management experience leading bridges involving multiple technical teams.
• Experience applying ITIL practices in a production environment.

Responsabilités

• Manage day-to-day incidents within agreed service levels, prioritise, escalate and communicate with stakeholders.
• Act as Major Incident Manager for assigned services or on-call rotations with a structured bridge and clear ownership.
• Coordinate triage and troubleshooting across resolver teams with timelines and evidence sharing.
• Support Change Management by providing impact, dependencies, and rollback information during incidents.
• Facilitate root-cause analysis and follow-up actions in Problem Management.
• Produce service reports and contribute to continual improvement initiatives.

Connaissances

ITIL practices

Incident management

Major Incident Management

Problem Management

Change Management

Monitoring & Observability

Stakeholder communication

Team coordination

Time management

Formation

ITIL Foundation certification

Outils

ServiceNow ITSM

Dynatrace

Splunk

Datadog

Description du poste

Kyndryl Inc. is seeking an ITIL & Service Management professional to run day-to-day incident operations, manage major incidents, and coordinate cross‑functional teams.

You will drive recovery, maintain timelines, and ensure clear communication with business stakeholders. Preferred candidates have ITIL Foundation, strong ServiceNow ITSM experience, and a track record of improving service reliability in enterprise environments.