Remote Linux & Cloud Security Support Engineer

Us Job Finders; Buenos Aires; Remote; ARS 900,000 - 1,400,000; Full time

Job summary

Proofpoint Argentina seeks a Product Support Engineer with 4+ years in technical support to assist customers worldwide. You will troubleshoot complex issues, interact with enterprise customers, and collaborate with engineering to improve product quality.

The role emphasizes proactive problem solving, Linux command line work, and knowledge of security products. You will engage customers via phone and ticketing, delivering white-glove service and timely resolutions.

Qualifications

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments.
• Advanced use of grep, regex, log scraping in command line, etc.
• Fully experienced with email system debugging.
• Fully experienced using remote hosting tools for customer troubleshooting sessions.
• Experience with multiple email/network security products a plus.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and ticketing system.
• Manage cases in the ticketing system to ensure issues are handled within SLO guidelines.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials and manuals.
• Lead by example technically and professionally, mentoring lower-level engineers.
• Collaborate with Account Managers, SEs, Customer Success Managers, and Professional Services.

Skills

Linux CLI

Email debugging

Regex & log scraping

Remote troubleshooting

Customer support

Tools

Palo Alto Networks

Cisco

Symantec

McAfee

Fortinet

Job description

Proofpoint Argentina seeks a Product Support Engineer with 4+ years in technical support to assist customers worldwide. You will troubleshoot complex issues, interact with enterprise customers, and collaborate with engineering to improve product quality.

The role emphasizes proactive problem solving, Linux command line work, and knowledge of security products. You will engage customers via phone and ticketing, delivering white-glove service and timely resolutions.