Remote Level 2 Tax & Accounting Support Specialist

Whizz; Municipio de Juan José Castelli; Remote; ARS 108,394,000 - 154,849,000; Full time

Job summary

Whizz is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment and independent investigation to resolve issues, with a focus on high-quality customer service and accurate record-keeping.

Candidates should have strong accounting and tax knowledge, excellent English communication, and the ability to adapt to evolving workflows and proprietary

Qualifications

• Demonstrated professional accounting experience, ideally with US accounting/tax exposure.
• Experience handling complex tax and accounting inquiries with customer-facing support.
• Excellent written and verbal English communication.
• Ability to learn new systems including proprietary platforms and AI workflows.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Assist customers with tax-related inquiries, notices and filings.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Explain technical findings via Zendesk, email responses, and phone support.
• Independently identify root causes and coordinate with specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows/knowledge resources.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

US accounting & taxation

Analytical skills

Troubleshooting skills

English communication

Independent problem-solving

Documentation skills

Education

CPA or EA preferred

Tools

QuickBooks

Excel / Google Sheets

Zendesk

Slack

Tax software familiarity

Job description

Whizz is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment and independent investigation to resolve issues, with a focus on high-quality customer service and accurate record-keeping.

Candidates should have strong accounting and tax knowledge, excellent English communication, and the ability to adapt to evolving workflows and proprietary