US Tax & Accounting Problem Solver (Level 2)

Whizz; Tandil; Remote; ARS 77,270,000 - 123,632,000; Full time

Job summary

Whizz is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment, not scripted responses, and the ability to independently investigate and resolve issues with strong communication skills.

The candidate should have proficiency in tax notices, filing status and tax return questions within scope, plus payroll support and proficiency with Zendesk.

Qualifications

• Proven professional accounting experience, US accounting exposure preferred.
• Strong knowledge of tax, bookkeeping, payroll and financial reporting.
• Excellent written and verbal English communication.
• Ability to investigate and resolve complex inquiries independently.

Responsibilities

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Explain complex tax and accounting topics to nontechnical customers.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.

Skills

Accounting expertise

US tax knowledge

English communication

Analytical skills

Independent problem-solving

Documentation

Troubleshooting

Customer-facing support

Education

CPA

EA certification

Big Four background

US tax training

Tools

QuickBooks

Microsoft Excel

Google Sheets

Zendesk

Slack

Job description

Whizz is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment, not scripted responses, and the ability to independently investigate and resolve issues with strong communication skills.

The candidate should have proficiency in tax notices, filing status and tax return questions within scope, plus payroll support and proficiency with Zendesk.