Remote Level 2 US Tax & Accounting Specialist

PwC; Santa Fe Capital; Remote; ARS 53,224,000 - 85,158,000; Full time

Job summary

PwC is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

The ideal candidate demonstrates genuine accounting judgment, strong communication, and the ability to independently investigate and resolve issues across Zendesk-driven workflows as clients transition from Zendesk to new systems.

Qualifications

• Experience delivering Level 2 support for US accounting/tax topics.
• Strong accounting judgment beyond scripted responses.
• Excellent written and verbal communication.

Responsibilities

• Provide specialized Level 2 support for US accounting, tax, payroll inquiries.
• Investigate and resolve escalated tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist with tax notices and payroll questions.
• Document resolutions and maintain customer records.
• Identify recurring issues and improve workflows.

Skills

Level 2 support

Accounting expertise

Tax expertise

Zendesk experience

Communication skills

Education

Bachelor's in Accounting

Tools

Zendesk

Job description

PwC is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

The ideal candidate demonstrates genuine accounting judgment, strong communication, and the ability to independently investigate and resolve issues across Zendesk-driven workflows as clients transition from Zendesk to new systems.