Remote Lead Client Success Manager

brighttax; Buenos Aires; Presencial; ARS 89.376.154 - 119.168.205; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work hours

Investment in development

Values-led team environment

Descripción de la vacante

Brighttax is seeking a Lead Client Success Manager to oversee a team focused on client satisfaction and retention. You will coach Client Success Managers, manage client portfolios, and ensure excellent service delivery. The role requires strong leadership skills and the ability to handle sensitive client situations.

This position is fully remote, allowing for flexible work arrangements. Ideal candidates will have significant experience in client success and excellent communication skills. Join a values-driven team that emphasizes personal development and well-being.

Formación

• 4+ years in client success, ideally in a service or finance environment.
• Experience leading or mentoring teams.
• Strong written communication and relationship-building skills.

Responsabilidades

• Lead a pod of 4-5 Client Success Managers.
• Own client retention and satisfaction metrics.
• Resolve complex client situations.

Conocimientos

Client success

Coaching

Communication

CRM usage

Organizational skills

Herramientas

HubSpot

Descripción del empleo

Brighttax is seeking a Lead Client Success Manager to oversee a team focused on client satisfaction and retention. You will coach Client Success Managers, manage client portfolios, and ensure excellent service delivery. The role requires strong leadership skills and the ability to handle sensitive client situations.

This position is fully remote, allowing for flexible work arrangements. Ideal candidates will have significant experience in client success and excellent communication skills. Join a values-driven team that emphasizes personal development and well-being.