Remote Java & MuleSoft Backend Engineer

AgileEngine; Mar del Plata; Hybrid; ARS 137,157,000 - 198,116,000; Full time

Benefits offered by this job

Mentorship program

Competitive USD pay

Education budget

Flexible schedule

Job summary

AgileEngine is seeking a Software Engineer with Java and MuleSoft expertise to own backend services and platform-level engineering for the Case object ecosystem. You will strengthen service logic, data processing, and platform reliability while supporting Salesforce Service Cloud integrations.

You will participate in production troubleshooting, on-call rotation, and incident response, while coordinating with internal teams on integration issues affecting Cases and case workflows.

Qualifications

• 3-5 years of experience as a software engineer.
• Experience with Java.
• Experience with MuleSoft.
• Backend software engineering experience.
• Hands-on API/integration experience.
• Production troubleshooting and incident support experience.
• Experience with production monitoring, alert triage, and service/platform health.
• Upper-intermediate English level.

Responsibilities

• Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
• Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
• Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows.
• Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
• Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
• Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
• Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
• Keep sprint data current, including availability, carryover, and newly assigned points.
• Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule.

Skills

Java backend

MuleSoft

Backend engineering

API integration

Production troubleshooting

Tools

Confluence

Job description

AgileEngine is seeking a Software Engineer with Java and MuleSoft expertise to own backend services and platform-level engineering for the Case object ecosystem. You will strengthen service logic, data processing, and platform reliability while supporting Salesforce Service Cloud integrations.

You will participate in production troubleshooting, on-call rotation, and incident response, while coordinating with internal teams on integration issues affecting Cases and case workflows.