Remote IT Support Engineer: ITSM & Networking

Smartrecruiters, Inc.; Santa Fe Capital; Remote; ARS 134,000 - 246,000; Full time

Benefits offered by this job

Home office

Global culture

Job summary

Assurant is seeking a T3 Support Engineer to deliver first-level IT support and ensure reliable delivery of IT services. You will handle incidents, manage requests, and collaborate with internal teams and vendors to resolve issues across hardware, software, and networking environments.

Join a global, customer-focused organization offering a home-office setup and opportunities to work with ITIL-based processes, ITSM tools, and diverse technologies.

Qualifications

• Requires Associate's or Bachelor's Degree in IT, Computer Science, or related field.
• At least 2 years in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT role.
• Strong analytical and problem-solving skills; experience with Microsoft 365 and identity/access management (AD, Okta).
• Knowledge of DNS, DHCP, networking fundamentals; cybersecurity basics; endpoint management (Intune).
• Familiarity with ITSM processes (Incident Management, Request Fulfillment, SLA management) and ITIL principles.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, and network issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
• Manage requests for installation, configuration, relocation, and removal of hardware/software.
• Own and track incidents through resolution; ensure SLA compliance and escalate as needed.
• Administer IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and drive service improvements with IT teams and vendors.
• Collaborate with internal teams and third-party vendors to resolve escalations.
• Maintain clear communication with end users throughout the support lifecycle.

Skills

Analytical skills

Troubleshooting

Microsoft 365

Identity & Access Mgmt

DNS & DHCP

Cybersecurity basics

Intune

ITSM concepts

Incident Management

SLA management

Customer service

Bilingual EN/ES

Education

Associate or Bachelor's degree in IT

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Job description

Assurant is seeking a T3 Support Engineer to deliver first-level IT support and ensure reliable delivery of IT services. You will handle incidents, manage requests, and collaborate with internal teams and vendors to resolve issues across hardware, software, and networking environments.

Join a global, customer-focused organization offering a home-office setup and opportunities to work with ITIL-based processes, ITSM tools, and diverse technologies.