Global Remote Enterprise Tech Support Consultant

SupportYourApp

Argentina

Remote

ARS 90,873,000 - 136,310,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Global team

USD compensation

Home office stipend

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Consultant to work remotely from Argentina. You will lead client onboarding, diagnose connectivity issues, and translate findings into clear guidance for client IT admins and internal engineers.

Requires 2+ years in technical/support for B2B software, excellent English (C1), and knowledge of cloud platforms (M365, Google Workspace, AWS, Azure).

Qualifications

2+ years in technical or application support for B2B software.
Excellent English (C1) for speaking and writing.
Strong understanding of data storage, security, and access across cloud/on-premise platforms.

Responsibilities

Lead client onboarding and environment discovery troubleshooting.
Diagnose and resolve connectivity issues for metadata collection.
Guide client IT teams on directory fixes and access controls.
Audit logs and issues to isolate bugs and misconfigurations.
Translate telemetry into actionable guidance for admins and engineers.
Configure secure network paths and access for deployment.
Document and escalate unresolved product issues to engineering.
Track recurring issues to suggest product improvements.
Provide high-touch, multi-channel support to enterprise clients.

Skills

Technical support

B2B software

Troubleshooting

Cloud basics

Networking concepts

SQL basics

LDAP/AD basics

Tools

M365

Google Workspace

AWS

Azure

Job description

Requires 2+ years in technical/support for B2B software, excellent English (C1), and knowledge of cloud platforms (M365, Google Workspace, AWS, Azure).

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