Remote On‑Prem Exchange Support Engineer

Cira Apps Limited; Rosario; Remote; ARS 83,301,000 - 136,310,000; Full time

Benefits offered by this job

Remote work from EU

Inclusive international environment

USD compensation

Referral rewards

Work-life balance

Self-development

No time-tracking

Job summary

SupportYourApp is expanding its global team and seeks a T3 Support Engineer to troubleshoot escalations, work with backend databases and cross-system integrations, and document findings for engineering teams.

You will operate in a multilingual, customer-focused environment with a home-office setup, remote from the EU, and regular collaboration across international teams. Strong troubleshooting and SQL skills are essential.

Qualifications

• Excellent English skills (C1)
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting and code-reading skills
• Proven customer-facing experience in a technical support or customer support role
• Strong SQL skills and experience with production-scale relational databases
• Familiarity with AWS or another cloud provider, including logs, services, and secrets
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs
• Analyze logs, error traces, and metrics to identify root causes
• Query production databases (read-only) to validate data-related issues
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
• Escalate complex issues to Engineering with clear documentation and findings
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
• Maintain deep understanding of client solutions and meetKPIs

Skills

English (C1)

SQL

Troubleshooting

Analytical thinking

Communication

Tools

AWS

Sentry

Grafana

GraphQL

REST API

Job description

SupportYourApp is expanding its global team and seeks a T3 Support Engineer to troubleshoot escalations, work with backend databases and cross-system integrations, and document findings for engineering teams.

You will operate in a multilingual, customer-focused environment with a home-office setup, remote from the EU, and regular collaboration across international teams. Strong troubleshooting and SQL skills are essential.