Remote Field Tech, Training & Support Engineer

Ge Healthcare; Municipio de Rincón de los Sauces; Remote; ARS 67,610,000 - 118,317,000; Full time

Benefits offered by this job

Home office

Remote work from EU

USD compensation

Job summary

SupportYourApp is seeking a T3 Support Engineer to join our global Intelligent Support-as-a-Service team. You will investigate outages, troubleshoot backend systems, analyze logs, query production databases, and implement small fixes while escalating complex issues to Engineering.

This fully remote role offers a multicultural, multilingual environment, cooperation from the EU, and USD compensation, with a strong focus on customer satisfaction and incident resolution.

Qualifications

• 3+ years experience in workshop support / stores / procurement functions.
• Computer skills (MS Office, AutoCAD desirable).

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs;
• Analyze logs, error traces, and metrics to identify root causes;
• Query production databases (read-only) to validate data-related issues;
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;
• Escalate complex issues to Engineering with clear documentation and findings;
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;
• Maintain deep understanding of client solutions and meet KPI.

Skills

Excellent English

Troubleshooting

Customer-facing

Analytical thinking

Problem solving

Tools

AWS

Sentry

Grafana

SQL

ClickHouse

BigQuery

Job description

SupportYourApp is seeking a T3 Support Engineer to join our global Intelligent Support-as-a-Service team. You will investigate outages, troubleshoot backend systems, analyze logs, query production databases, and implement small fixes while escalating complex issues to Engineering.

This fully remote role offers a multicultural, multilingual environment, cooperation from the EU, and USD compensation, with a strong focus on customer satisfaction and incident resolution.