Remote Director of Operations & Fulfillment (AI-Driven)

Tires Easy; Argentina; Remote; ARS 1,800,000 - 3,600,000; Full time

Job summary

Tires Easy is seeking a Director of Operations to own the end-to-end order fulfillment experience—from transmission to supplier through delivery at the customer’s door—and to lead the Operations team that drives supplier performance and order execution. You will partner with the COO on strategic initiatives and cross-functional projects, moving from reactive problem-solving to proactive risk management.

The role requires a balance of people leadership and hands-on execution, with a bias for

Qualifications

• 8+ years of operations management experience, including 3+ years leading managers or multi-team functions.
• Experience owning supplier, logistics/carrier, or fulfillment relationships at scale
• Comfortable in dynamic, fast-growing environments and adaptable to change (start-up experience preferred)
• Strong problem-solving skills and ability to anticipate issues before they surface
• Analytical mindset with a focus on data-driven decision-making
• Business acumen with the ability to relate financial and operational data to decisions
• Self-driven with initiative to implement solutions independently
• Excellent communication skills to facilitate collaboration across teams
• Bachelor's degree required

Responsibilities

• Owns the health of order transmission to suppliers and manages supplier performance, driving accountability for on-time processing and shipping.
• Manages carrier relationships and in-transit performance, owning the shipping claims process end-to-end.
• Owns the returns-to-supplier workflow (RMA retrieval and tracking), coordinating with the Sr. Ops Program Manager and Returns Center Manager on the physical handoff
• Manages the People & Ops Managers and the Program & Analytics Manager, setting priorities and holding the team accountable for performance and coaching across both Ops pods.
• Leads special projects and cross-functional strategic initiatives alongside the COO and other leaders - applying the same rigor to one-off strategic work as to core fulfillment operations.
• Identifies structural and process inefficiencies across the fulfillment organization, developing and implementing targeted improvement initiatives in collaboration with cross-functional teams.
• Leads process optimization and automation projects, partnering with technical teams to apply AI and systems-based solutions that reduce manual work and cycle times.
• Proactively identifies points of potential failure across the order lifecycle and puts safeguards in place before issues occur, shifting the team's posture from reactive firefighting to proactive risk management.
• Communicates effectively with internal and external stakeholders to ensure alignment with organizational goals and objectives.
• Other duties as assigned.

Skills

Leadership

Strategic thinking

Communication

Analytical

Problem solving

Adaptability

Data-driven decisions

Education

Bachelor's degree

Tools

Google Suite

Data processing tools

Job description

Tires Easy is seeking a Director of Operations to own the end-to-end order fulfillment experience—from transmission to supplier through delivery at the customer’s door—and to lead the Operations team that drives supplier performance and order execution. You will partner with the COO on strategic initiatives and cross-functional projects, moving from reactive problem-solving to proactive risk management.

The role requires a balance of people leadership and hands-on execution, with a bias for