Senior Fulfillment & Operations Leader, Automation

Tires Easy; Argentina; Remote; ARS 136,430,000 - 197,065,000; Full time

Job summary

Garage Hub is seeking a Senior Operations Manager to own end-to-end order fulfillment from supplier transmission to doorstep delivery. You will lead supplier performance, on-time processing, and the returns workflow, while partnering with the MD, COO, and President to scale operations.

You will drive process optimization, automation and AI pilots to reduce manual work, build new SOPs, and establish gated workflows.

Qualifications

• 4-6 years of operations management experience, including some experience managing people or functions
• Experience owning supplier, logistics/carrier, or fulfillment relationships is strongly preferred
• Track record of building or improving processes and SOPs in fast-growing or startup environments
• Self-driven and comfortable in dynamic, fast-growing environments and able to implement solutions independently
• Strong problem-solving skills and data-driven decision-making
• Business acumen with ability to relate financial and operational data to decisions
• Comfortable using AI tools as part of the job
• Excellent communication across teams
• Bachelor's degree required

Responsibilities

• Owns the health of order transmission to suppliers and manages supplier performance with on-time processing and shipping improvements
• Owns daily cancellation process and levers to reduce cancellations
• Monitors late-order performance against channel partners' standards and identifies true improvements
• Oversees returns-to-supplier workflow (RMA) with the Clerk and Returns Center Manager
• Coordinates with Finance to ensure recoverable claims and preconditions
• Defines and executes warehouse onboarding with clear ownership at each step
• Runs weekly warehouse performance review and related reporting
• Leads the Operations Clerk and helps grow the team as volume scales
• Leads cross-functional projects and process optimization, including AI pilots
• Identifies inefficiencies and implements targeted improvements with cross-functional teams
• Proactively identifies potential failure points across order lifecycle and mitigates them
• Other duties as assigned

Skills

Operations management

People management

Process improvement

Automation

AI tools

Cross-functional collaboration

Data-driven decision making

English fluency

Strategic thinking

Education

Bachelor's degree

Tools

Google Suite

Data processing tools

Sheets/Docs

Job description

Garage Hub is seeking a Senior Operations Manager to own end-to-end order fulfillment from supplier transmission to doorstep delivery. You will lead supplier performance, on-time processing, and the returns workflow, while partnering with the MD, COO, and President to scale operations.

You will drive process optimization, automation and AI pilots to reduce manual work, build new SOPs, and establish gated workflows.