Remote Datacenter Tech PM — Client-Facing Delivery Lead

Siena; Neuquén; Remote; ARS 1,200,000 - 2,400,000; Full time

Job summary

Siena in Argentina is seeking a Technical Project Manager for Data Center handling end-to-end client engagements from onboarding to delivery. You will own the full ticket lifecycle, manage multi-workstream projects, and coordinate with vendors for hardware and services.

This remote role combines hands-on technical oversight with process building, ensuring SLA compliance, change control, and clear client communication across Jira, ServiceNow, and other ITSM tools.

Qualifications

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power and cooling.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Skills

Datacenter ops

Technical infra

ITSM tools

Budget management

Team leadership

Client-facing

Communication

Tools

Jira

ServiceNow

Zendesk

Job description

Siena in Argentina is seeking a Technical Project Manager for Data Center handling end-to-end client engagements from onboarding to delivery. You will own the full ticket lifecycle, manage multi-workstream projects, and coordinate with vendors for hardware and services.

This remote role combines hands-on technical oversight with process building, ensuring SLA compliance, change control, and clear client communication across Jira, ServiceNow, and other ITSM tools.