Remote Datacenter Project Lead, Technical PM

Importadora Comercial Fueguina S.R.L.; Neuquén; Remote; ARS 1,200,000 - 2,100,000; Full time

Job summary

Importadora Comercial Fueguina S.R.L. is seeking a Technical Project Manager for Data Center operations, focused on remote delivery and client ownership.

You will manage full ticket lifecycles, coordinate hardware deployment, and ensure SLA commitments while building scalable processes. This role requires hands-on technical leadership with vendors and cross-functional teams, and offers remote work with on-site coordination as needed.

Qualifications

• Minimum 3+ years in datacenter operations, technical infrastructure, or closely related field.
• Direct client-facing experience in a technical role or technical ops with client exposure.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly without handoffs.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform; create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

3+ years in datacenter operations

Technical client facing experience

Server hardware familiarity

ITSM tooling (Jira, ServiceNow, Zendek

Tools

Jira

ServiceNow

Zendesk

Job description

Importadora Comercial Fueguina S.R.L. is seeking a Technical Project Manager for Data Center operations, focused on remote delivery and client ownership.

You will manage full ticket lifecycles, coordinate hardware deployment, and ensure SLA commitments while building scalable processes. This role requires hands-on technical leadership with vendors and cross-functional teams, and offers remote work with on-site coordination as needed.