Remote Data Center Project Lead (Technical PM)

Importadora Comercial Fueguina S.R.L.; Tandil; Remote; ARS 121,847,000 - 167,540,000; Full time

Job summary

Importadora Comercial Fueguina S.R.L. is seeking a Technical Project Manager to be the single technical contact for client accounts, owning projects from onboarding through delivery.

You will manage tickets in Jira/ServiceNow, coordinate multi-workstream initiatives, and supervise on-site/remote teams in data center environments. You will ensure scope, timelines, and budgets are controlled, with a focus on reducing churn and expanding account engagement.

Qualifications

• 3+ years in datacenter ops or technical infrastructure.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Skills

Jira

ServiceNow

Zendesk

Team leadership

Technical documentation

Tools

Jira

ServiceNow

Zendesk

DCIM tools

CMDB platforms

Job description

Importadora Comercial Fueguina S.R.L. is seeking a Technical Project Manager to be the single technical contact for client accounts, owning projects from onboarding through delivery.

You will manage tickets in Jira/ServiceNow, coordinate multi-workstream initiatives, and supervise on-site/remote teams in data center environments. You will ensure scope, timelines, and budgets are controlled, with a focus on reducing churn and expanding account engagement.