Remote Datacenter Project Lead (Technical PM)

Rm Staffing B.V.; La Pampa; A distancia; ARS 128.850.000 - 166.748.000; Jornada completa

Descripción de la vacante

Rm Staffing B.V. is seeking a Technical Project Manager for Data Center operations, with a remote-first posture and exposure to hardware deployment, cabling, power and cooling.

You will own client relationships from onboarding to delivery, translate requirements into actionable tickets, and manage ITSM workflows in Jira, ServiceNow, or Zendesk. You will lead a small technical team, monitor budgets and SOWs, and maintain live dashboards for clients and internal stakeholders while ensuring safety

Formación

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution.
• Proficiency with ITSM tools: Jira, ServiceNow, Zendesk.
• Experience owning project budgets, SOWs, or vendor POs.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site

Conocimientos

Client-facing

Project management

Communication

Team leadership

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Rm Staffing B.V. is seeking a Technical Project Manager for Data Center operations, with a remote-first posture and exposure to hardware deployment, cabling, power and cooling.

You will own client relationships from onboarding to delivery, translate requirements into actionable tickets, and manage ITSM workflows in Jira, ServiceNow, or Zendesk. You will lead a small technical team, monitor budgets and SOWs, and maintain live dashboards for clients and internal stakeholders while ensuring safety